Privacy Policy

Welcome to EcoSutra — our mission is to inspire eco-friendly living and practical zero-waste solutions. This Privacy Policy explains what information we collect, why we collect it, and how you can control your data.

1. Scope

This policy applies to information collected through our website (EcoSutra), email correspondence, and any services we provide online. It does not cover third-party sites that you may access via links from our site.

2. Information We Collect

We collect only the information necessary to provide our services and improve the site. This may include:

  • Contact information: name, email address, and any details you provide when you subscribe to our newsletter or contact us.
  • User content: comments, questions, and content you submit (for example, recipe swaps or community tips).
  • Transactional information: if you make purchases or register for paid services, we may collect billing details required to fulfill the transaction.
  • Technical & usage data (aggregated): server logs and anonymized usage statistics to help us understand how people use the site and to improve performance and content.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To send updates, newsletters, or responses you have requested.
  • To process payments and fulfill orders or bookings.
  • To improve and personalize site content, features, and services using aggregated (non-identifying) insights.
  • To comply with legal obligations and protect our rights.

4. Legal Basis for Processing (where applicable)

When relevant laws require us to identify a legal basis, we rely on one or more of the following:

  • Your consent (you explicitly agree to receive newsletters or other communications).
  • Performance of a contract (processing information necessary to complete a purchase or provide a requested service).
  • Our legitimate interests (running and improving the site, protecting security), balanced against your privacy rights.

5. Sharing & Third Parties

We do not sell personal data. We may share personal information with trusted third parties only when necessary to:

  • Process payments (payment processors and banks).
  • Deliver services (email providers, hosting companies, and service partners).
  • Comply with legal processes or protect rights and safety.

All partners are required to protect your data and use it only for the purpose we specify.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Security

We implement reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, or loss. While we strive to protect your data, no system is completely secure — if you suspect a security issue, contact us immediately.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion or restriction of processing (subject to legal exceptions).
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond as required by applicable law.

9. Children

EcoSutra is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can promptly delete it.

10. External Links

Our site may include links to external websites and resources. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing personal information.

11. International Transfers

If we transfer personal information across borders, we take steps to ensure it is protected in accordance with this policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will post a prominent notice on our site and update the effective date above.

13. Contact Us

If you have questions, requests, or concerns about this policy or our data practices, please contact:

EcoSutra
Email: [email protected]